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Data Protection & Privacy

Privacy Policy

Last updated: August 20, 2026 · Compliant with the Kenya Data Protection Act, 2019

1. Information We Collect

When you interact with Kenya Electronics Marketplace, we collect information necessary to facilitate order inquiries, customer service, and secure fulfillment:

  • Contact Details: Customer name, Kenyan phone number, and optional email address provided during checkout.
  • Delivery Information: Selected delivery zone, estate address, or preferred pickup station in Kenya.
  • Order History: Reserved product items, timestamps, and cryptographic order reference identifiers.
  • Service Analytics: Anonymous session events such as pages viewed, searches, product interactions, device type, and referral source.

2. How We Use Your Information

Your data is used strictly to:

  • Generate structured order summaries for customer-to-merchant WhatsApp communications.
  • Coordinate delivery and logistics dispatch with authorized couriers.
  • Prevent fraudulent transactions and protect customer and seller security.
  • Understand aggregate customer interest and improve the marketplace experience.

Analytics Cookies

We use a first-party anonymous session identifier and essential browser storage to understand aggregate marketplace usage. Analytics records do not contain passwords, authentication tokens, payment credentials, full IP addresses, customer phone numbers, or delivery addresses.

3. WhatsApp & Third-Party Services

When you initiate a WhatsApp order or inquiry, communications take place through WhatsApp's end-to-end encrypted messaging infrastructure under Meta's privacy policies. We do not sell or rent customer contact information to third-party marketing firms.

4. Data Retention & Security

Order tokens and temporary cart sessions are stored securely in browser storage and encrypted server channels. We retain minimal operational data as required for order tracking and regulatory compliance.

5. Your Rights

Under the Kenya Data Protection Act (2019), you have the right to request access to, correction of, or deletion of your personal data held by our platform. Contact our support team for any data requests.